Policies/FAQ
Please expect delays with international deliveries during this time, particularly European countries such as France, Spain, Italy, Sweden and Germany. Due to Brexit related issues, delays can be expected within all countries. These delays can/will also effect
pre-order manufacturing timeframes. Unfortunately this is out of our control. Do not worry if your order has not arrived within the time frames below. Both domestic and international orders are now sent tracked to ensure safe delivery. There are many delays within the UK currently with manufacturing and printing companies are all under pressure and facing delays. If you have any questions about any of these aspects please do not hesitate to contact us and we will happily answer any questions or queries. Thank you for your patience.
Shipping
We ship worldwide. All UK orders are posted on a flat rate tracked 48hr service. International shipping rates are based upon weight and destination. Once international orders leave the UK, they are dealt with by whichever state, province or city that handles the mail. Any issues please contact your local courier/postal service. All orders are tracked and you can find your tracking information and updates here.
Please allow 1-2 business days for UK deliveries and 7-14 business days for international deliveries (pre-orders excluded).
All orders are fulfilled and shipped within 2-5 business days from the original purchase date and you will receive a shipping confirmation email with your tracking number once your order has been dispatched. Please allow extra time for fulfilment/delivery for purchases made on new release dates. If your order has not arrived within the time frames above - please be patient and do not worry, delays can occur. Any enquiries about your order please contact us here with your order number and not through social media accounts.
Please be aware that we are not responsible for any customs delays or clearance times, these are beyond our control. Please also note that we are not responsible for lost/stolen goods, postal errors or buyers providing incorrect or incomplete shipping addresses.
If you do not contact us through email or our contact page (not through social media accounts) within 40 days of your purchase,
we cannot do anything about lost, damaged or stolen orders.
All postage prices are subject to change should there be any increases within Royal Mail, UPS and any global postal increases.
Pre-orders/Restocks
All restocks will be produced on a pre-order basis only. Please allow an extra 2-4 weeks for the fulfilment/delivery period
(this can change depending on quantities/demand). We aim to fulfil pre-orders as promptly as possible but as it is
highlighted above - manufacturers, printers are all facing delays. You will be notified by email once when the pre-order has ended and again when it has been shipped. Please do not contact us beforehand regarding an order update, your order is secure and once
your item has been manufactured you will receive a shipping confirmation email.
Size Guide
T-Shirt
Medium - Width 20" Length 29.5"
Large - Width 22" Length 30.5"
X-Large - Width 24" Length 31.5"
2X-Large - Width 26" Length 32.5"
L/S T-Shirt
Medium - Width 20" Length 29.5" Sleeve Length 34.5"
Large - Width 22" Length 30.5" Sleeve Length 35.5"
X-Large - Width 24" Length 31.5" Sleeve Length 37"
2X-Large - Width 26" Length 32.5" Sleeve Length 38.5"
*measured in inches
Returns & Refunds
All sales are final. We accept returns for refund or exchange (product must be unworn and unwashed) only for damaged or incorrect items sent through our error. Please ensure you check your order, address and size carefully before the final checkout point.
If an item has been purchased at full price and shortly after that item goes on sale, we are unable to refund at the original purchase price/order. Please do not purchase the item again at sale price as your original order will not be refunded.
We are not responsible if your order is returned/lost due to an incorrect address entered by the buyer during checkout. The buyer is responsible for covering any return costs due to any incorrect address details given. Refunds will not be issued for lost or returned items due to the incorrect address entered by the buyer. Please check your address carefully before checking out.
We do not exchange or accept returns for incorrect sizes ordered by the customer, whether it for themselves or purchased on behalf of someone. If you are unsure of your size, please do not purchase two different sizes as we will not refund the size you want to return. Damaged garments in customers hands, we will not replace, refund or exchange. Please wash with care. Refunds will be issued within 7-14 working days, this will depend on your country and bank/payment method. Once your refund has been issued, you will receive a confirmation email. Please contact your bank once the refund has been issued for further information.
By agreeing to these terms and conditions through the checkout process you are aware of our policies.
®2025 The Pale Girls Ltd